Sleep Expert — Elevate the Customer Sleep Experience

Mattress Firm Inc.; Temecula (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Career growth

401k matching

Mental health resources

Medical/Dental/Vision plans

Get paid on-demand

Uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and offering best-in-class products. You will drive sales, maintain relationships post-purchase, and support omnichannel experiences to put the customer at the center.

You will also provide technical product knowledge, monitor competitors and promotions, and leverage social media to grow brand awareness.

Qualifications

• Customer-focused retail experience or equivalent.
• Ability to communicate product information clearly to customers.
• Willingness to lift, push, or pull 50+ pounds as required.

Responsibilities

• Elevate in-store experience as a trusted sleep expert.
• Drive sales performance and KPIs while embodying company values.
• Maintain relationships with customers post-purchase and handle delivery reminders.
• Stay aware of competitors and promotions and leverage social media to boost brand awareness.

Skills

Customer service

Sales

Product knowledge

Relationship building

Omnichannel selling

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and offering best-in-class products. You will drive sales, maintain relationships post-purchase, and support omnichannel experiences to put the customer at the center.

You will also provide technical product knowledge, monitor competitors and promotions, and leverage social media to grow brand awareness.