Sleep Expert - Elevate the Customer Sleep Experience

Mattress Firm; Hanover (York County); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

On-the-job training

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Base pay or uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and offering best-in-class products. You will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

The role involves building relationships, providing technical product knowledge, driving sales performance and KPIs, and

Qualifications

• Customer-centric approach with strong relationship-building.
• Technical and product knowledge to advise customers.
• Ability to drive sales performance and KPIs.
• Maintain relationships post-purchase and handle issues.
• Awareness of competitors and market offerings.
• Lift 50+ pounds as part of the job.

Responsibilities

• Create an environment where the customer is at the center and build trust.
• Provide product knowledge and act as subject matter expert.
• Drive individual sales and KPI attainment while upholding company values.
• Maintain customer relationships during and after purchase.
• Leverage social channels to support brand and sales goals.

Skills

Customer service

Sales

Tools

Digital tools

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and offering best-in-class products. You will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.

The role involves building relationships, providing technical product knowledge, driving sales performance and KPIs, and