Sleep Expert & Customer-Centric Sales Pro

Mattress Firm Inc.; Flower Mound (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Career growth

401(k) match

Mental health resources

Medical/dental/vision plans

Pay on-demand

Uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by serving as a trusted sleep authority and offering best-in-class products. You will use digital tools and support a seamless omnichannel experience, putting the customer at the centre.

You will build strong customer relationships, provide technical knowledge, drive personal sales performance and KPIs, and maintain contact after purchase.

Responsibilities

• Elevate customer in-store experience as a sleep authority.
• Provide technical and product knowledge information to customers.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain customer relationships before and after purchase (e.g., delivery reminders).
• Monitor competition, advertisements, and services from competitors.
• Leverage social media to positively impact brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by serving as a trusted sleep authority and offering best-in-class products. You will use digital tools and support a seamless omnichannel experience, putting the customer at the centre.

You will build strong customer relationships, provide technical knowledge, drive personal sales performance and KPIs, and maintain contact after purchase.