Sleep Expert & Product Specialist - In-Store Experience

Mattress Firm; Gettysburg (Adams County); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Mental health resources

Medical, dental, vision plans

On-demand pay

Uncapped commission

Employee discounts

Job summary

Mattress Firm in the United States seeks a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. The Sleep Expert will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling environment that puts the customer at the center.

You will drive sales with expert product knowledge, maintain relationships during and after purchase, and support

Qualifications

• Provide technical and product knowledge information to customers.
• Serve as subject matter expert.
• Lift, push, or pull 50+ pounds.
• Maintain customer relationships during and after purchase.
• Leverage social media to positively impact brand awareness and increase sales.

Responsibilities

• Create an environment where the customer is at the center by cultivating relationships.
• Provide technical and product knowledge information to customers.
• Drive sales performance and KPIs while upholding company values.
• Maintain relationships during and after purchase (delivery reminders, issue resolution).
• Be aware of competitors' ads and services.
• Leverage social media to boost brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Product knowledge

Sales skills

Relationship building

Social media

Communication

Job description

Mattress Firm in the United States seeks a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. The Sleep Expert will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling environment that puts the customer at the center.

You will drive sales with expert product knowledge, maintain relationships during and after purchase, and support