Sleep Expert | In-Store Sleep Authority with Uncapped Pay

Mattress Firm; Golden (CO); On-site; USD 61,000 - 74,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Get paid on-demand

Employee discounts on products

Job summary

Mattress Firm is seeking a Sleep Expert to enhance the in-store experience by acting as a trusted sleep authority and guiding customers to the best products. You will use digital tools to support an omnichannel experience and drive personal sales performance.

Responsibilities include building lasting customer relationships, sharing product knowledge, and maintaining engagement from purchase through delivery. The role emphasizes high-energy service, teamwork, and brand alignment.

Qualifications

• Experience delivering outstanding customer service in retail or showroom environments.
• Ability to explain product features and benefits clearly to customers.
• Strong communication and relationship-building skills.
• Comfort with meeting sales goals and KPIs.

Responsibilities

• Create an environment where the customer is at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition and competitor offerings.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales ability

Product knowledge

Communication

Education

High school diploma or equivalent

Tools

Digital selling tools

Job description

Mattress Firm is seeking a Sleep Expert to enhance the in-store experience by acting as a trusted sleep authority and guiding customers to the best products. You will use digital tools to support an omnichannel experience and drive personal sales performance.

Responsibilities include building lasting customer relationships, sharing product knowledge, and maintaining engagement from purchase through delivery. The role emphasizes high-energy service, teamwork, and brand alignment.