Sleep Expert: In-Store Sleep Solutions Pro

Mattress Firm Inc.; Colleyville (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

Mental health resources

Medical insurance

Dental insurance

Vision insurance

Get paid on-demand

Employee discounts

Career growth

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and delivering best-in-class product knowledge. You will drive sales KPIs, support omnichannel initiatives, and build lasting relationships with customers.

In this role you will use digital tools, participate in training, and contribute to a customer-centric environment while promoting brand initiatives. Physical duties include lifting 50+ pounds as needed.

Qualifications

• Customer-facing role with strong communication.
• Ability to meet sales KPIs and performance metrics.
• Deep product knowledge to advise customers.

Responsibilities

• Elevate in-store experience as a sleep authority and provide product knowledge.
• Drive individual sales performance and KPIs while supporting company initiatives.
• Maintain customer relationships before and after purchase (e.g., delivery reminders).
• Leverage social media to boost brand awareness and sales.
• Maintain awareness of competitors' ads and services.

Skills

Customer service

Sales

Product knowledge

Tools

Digital tools

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and delivering best-in-class product knowledge. You will drive sales KPIs, support omnichannel initiatives, and build lasting relationships with customers.

In this role you will use digital tools, participate in training, and contribute to a customer-centric environment while promoting brand initiatives. Physical duties include lifting 50+ pounds as needed.