Sleep Experience Specialist with Uncapped Commissions

Mattress Firm; Fayetteville (AR); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

401(k) match

Mental health resources

Medical, dental, vision plans

On-demand pay

Base pay or uncapped commission

Employee discounts

Career growth opportunities

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience, guiding customers to the best mattress for better sleep. You will utilize digital tools and participate in omnichannel initiatives to put customers first.

Join a team with uncapped commissions, a 401(k) match, and comprehensive benefits. This role emphasizes relationship-building, product expertise, and delivering outstanding service to every guest.

Qualifications

• Excellent communication and customer service skills.
• Ability to lift 50+ pounds.
• Retail sales experience is a plus.
• Must be legally eligible to work in the United States.

Responsibilities

• Create an environment where the customer is at the center by building strong relationships.
• Provide product knowledge information to customers and act as a subject matter expert.
• Drive individual sales performance and KPIs while representing company values.
• Maintain customer relationships during and after purchase (delivery reminders, issue resolution).
• Monitor competition and advertising, and stay aware of market offerings.
• Leverage social media to boost brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales skills

Communication

Product knowledge

Omnichannel experience

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience, guiding customers to the best mattress for better sleep. You will utilize digital tools and participate in omnichannel initiatives to put customers first.

Join a team with uncapped commissions, a 401(k) match, and comprehensive benefits. This role emphasizes relationship-building, product expertise, and delivering outstanding service to every guest.