Sleep Expert: Uncapped Commissions & Dream Sleep

Mattress Firm Inc.; Mobile (AL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, prescription, and vis

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate in-store customer experiences by acting as a trusted sleep authority. You will guide customers to the perfect mattress using product knowledge and selling programs, while delivering a seamless omnichannel experience and building lasting relationships.

This role emphasizes customer-first service, achieving KPIs, and participating in on-the-job training with uncapped commissions and a 401(k) match. The team values diversity and inclusion.

Qualifications

• Experience in retail or direct customer-facing sales.
• Ability to explain product benefits clearly and persuasively.
• Comfort with meeting sales KPIs and targets.

Responsibilities

• Elevate in-store customer experience by acting as a trusted sleep authority.
• Provide technical and product knowledge to help customers select mattresses.
• Drive sales performance and KPIs while showcasing company values.
• Maintain relationships with customers during and after purchase, including delivery reminders.
• Monitor competition and promotions to inform customers and drive sales.

Skills

Sales experience

Customer service

Communication skills

Upselling

Job description

Mattress Firm is seeking a Sleep Expert to elevate in-store customer experiences by acting as a trusted sleep authority. You will guide customers to the perfect mattress using product knowledge and selling programs, while delivering a seamless omnichannel experience and building lasting relationships.

This role emphasizes customer-first service, achieving KPIs, and participating in on-the-job training with uncapped commissions and a 401(k) match. The team values diversity and inclusion.