SLED Public Sector Account Specialist

Tech Sales Jobs; Philadelphia (Philadelphia County); Remote; USD 42,000 - 69,000; Full time

Benefits offered by this job

Best in class medical, dental and visa

401(k) plan with matching

Tuition assistance

Paid time off

Parental leave

Verizon employee discounts

Job summary

Verizon is seeking a Business Account Specialist for SLED, focusing on building client relationships, prospecting new customers, and supporting quoting, contracting, and onboarding. The role emphasizes customer service excellence across multiple public sector accounts.

The position involves driving self-service adoption via VEC, tackling escalations, and partnering with sales leadership. Field mobility and cross-team collaboration are core to success.

Qualifications

• Bachelor’s degree or one or more years of work experience (Sales support, Customer Service, etc).
• A valid driver’s license.
• Eligibility to pass Motor Vehicle Record check.

Responsibilities

• Lead customer interactions on accounts with or without an assigned account manager.
• Prospect for new customers while partnering with support and field teams to close opportunities.
• Support the overall account strategy with the SLED sales leadership team.
• New and existing customer quoting, contracting and ordering implementation, migration, and onboarding support.
• Drive and train online self-service via the Verizon Enterprise Center (VEC) to increase SLED customer users and adoption.

Skills

Sales support

Customer service

Prospecting

Problem resolution

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

SFDC

Polaris

Proquest

VPrice

GCT

Verizon Enterprise Center (VEC)

Job description

Verizon is seeking a Business Account Specialist for SLED, focusing on building client relationships, prospecting new customers, and supporting quoting, contracting, and onboarding. The role emphasizes customer service excellence across multiple public sector accounts.

The position involves driving self-service adoption via VEC, tackling escalations, and partnering with sales leadership. Field mobility and cross-team collaboration are core to success.