Slate CRM & Data Analytics Director

City University of New York; New York (NY); On-site; USD 106,000 - 114,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

The Associate Director for Slate CRM & Data Analytics at CUNY SPH will provide strategic and technical leadership for Slate CRM environment and related recruitment, admissions, and enrollment technologies in New York City.

Reporting to the Director of Admissions, you will lead CRM development, data governance, integrations, and automation, translating institutional priorities into scalable solutions and ensuring data quality and timely reporting across the prospective student lifecycle.

Qualifications

• Bachelor's Degree and six years' related experience required.
• At least five years of direct technical experience with Technolutions Slate, including system configuration, automation, integrations, data management, and reporting.
• Demonstrated experience designing or maintaining system integrations using APIs, web services, scheduled data exchanges, or related technologies.
• Strong experience with data architecture, relational databases, field mapping, data quality, reporting, and troubleshooting complex system or data-flow issues.
• Demonstrated ability to translate business requirements into technical solutions and lead cross-functional technology projects involving multiple stakeholders.
• Strong communication, documentation, project management, and problem-solving skills, including the ability to work effectively with technical and non-technical stakeholders.

Responsibilities

• Serve as the lead system administrator and technical owner for CUNY SPH’s Technolutions Slate environment, overseeing system architecture, configuration standards, optimization, performance, and long-term development.
• Develop and execute a strategic roadmap for Slate and related admissions, recruitment, enrollment, data, and CRM technologies in alignment with the priorities of the Admissions Office, institutional goals, and CUNY-wide governance.
• Architect, configure, maintain, and optimize Slate functionality, including forms, queries, reports, dashboards, rules, populations, workflows, portals, communications, source formats, permissions, and automation.
• Lead the design, development, implementation, testing, documentation, and ongoing maintenance of an API-based integration between SOPHAS/Liaison CAS and Slate to support reliable transfer of applicant, application, program, decision, and related admissions data between the two platforms.
• Manage and optimize integrations and automated data exchanges between Slate, SOPHAS, CUNY systems, third-party vendors, and other admissions or enrollment technologies, including field mapping, transformation logic, reconciliation, troubleshooting, and data-quality monitoring.
• Partner closely with Admissions leadership and staff to improve annual cycle preparation, prospect and applicant management, application processing, admissions review, decision workflows, applicant communications, enrollment conversion, and related operational processes.
• Collaborate with Communications and Marketing on lead management, audience segmentation, nurture campaigns, attribution, campaign tracking, and prospective student engagement where those functions intersect with Slate and the admissions funnel.
• Establish and maintain CRM data standards, governance practices, field architecture, permissions, documentation, and quality-control procedures, and regularly audit data integrity and system performance.
• Develop advanced reports, dashboards, queries, and analytical frameworks that support Admissions leadership and institutional stakeholders with insights into recruitment, applications, admissions, enrollment, conversion, and related performance.
• Translate business requirements into scalable technical solutions, lead CRM and enrollment technology projects, evaluate emerging technologies, and serve as the primary technical liaison with Technolutions, Liaison/SOPHAS, CUNY Central, Information Technology, and relevant third-party vendors.

Skills

Slate CRM

APIs

Data architecture

Cross-functional collaboration

Project management

Education

Bachelor's Degree

Tools

SQL

HTML/CSS/JavaScript

Liquid

XSLT

XML

JSON

Job description

The Associate Director for Slate CRM & Data Analytics at CUNY SPH will provide strategic and technical leadership for Slate CRM environment and related recruitment, admissions, and enrollment technologies in New York City.

Reporting to the Director of Admissions, you will lead CRM development, data governance, integrations, and automation, translating institutional priorities into scalable solutions and ensuring data quality and timely reporting across the prospective student lifecycle.