Assistant Director, Slate CRM & Admissions Analytics

Elmhurst University; Elmhurst (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

Elmhurst University seeks an Assistant Director of CRM Processes and Analysis to manage and optimize the Slate CRM for admissions operations. You will build workflows, dashboards, and communications while ensuring data accuracy and efficient processes across campus.

You will collaborate with campus partners, support user training, and contribute to CRM projects, upgrades, and feature implementations to advance enrollment goals.

Qualifications

• Bachelor's degree or equivalent in information systems, CS, business or related field.
• Experience administering or supporting Technolutions Slate or similar CRM systems.
• Proficiency with Microsoft 365 apps (Word, PowerPoint, Excel, Outlook).
• Strong analytical, problem-solving, organizational, and project coordination skills.
• Experience with reporting, data analysis, data quality, and data-informed decision-making.
• Excellent written and verbal communication; ability to explain technical concepts to non-technical audiences.
• Ability to manage multiple projects, priorities, and deadlines.

Responsibilities

• Supports CRM administration and ongoing development of the Slate CRM to support admissions operations and enrollment goals.
• Develops, maintains, tests, and deploys Slate workflows, rules, decisions, portals, forms, dashboards, campaigns, and communications.
• Develops and maintains reports, dashboards, and ad-hoc analyses for data-informed decisions.
• Identifies opportunities to improve processes and utilize CRM technology effectively.
• Provides day-to-day technical support for Slate users and troubleshooting.
• Creates user documentation and assists with training to promote consistent CRM use.
• Collaborates with campus partners, vendors, and external partners on CRM enhancements and integrations.
• Assists with CRM projects, upgrades, migrations, testing, and feature implementations.
• Keeps knowledge current on Slate functionality and CRM best practices.

Skills

Analytical skills

Problem-solving

Organizational skills

Project coordination

Communication skills

Slate experience

Data reporting

Attention to detail

Education

Bachelor's degree in information systems, computer science, business

Tools

Microsoft 365

HTML

CSS

SQL

Ellucian Colleague

Job description

Elmhurst University seeks an Assistant Director of CRM Processes and Analysis to manage and optimize the Slate CRM for admissions operations. You will build workflows, dashboards, and communications while ensuring data accuracy and efficient processes across campus.

You will collaborate with campus partners, support user training, and contribute to CRM projects, upgrades, and feature implementations to advance enrollment goals.