Enrollment CRM Director (Slate) – Hybrid

City University of New York; New York (NY); Hybrid; USD 102,000 - 114,000; Full time

Job summary

City University of New York seeks a University Associate Director of Enrollment CRM Systems to lead the enterprise Slate CRM platform and align enrollment processes across campuses. You will manage implementation, data governance, and cross-unit collaboration to support recruitment, admissions, and student engagement.

The role requires strategic partnership with enrollment and technology leaders, training across Central Office and campuses, and ensuring FERPA compliance within a centralized CRM

Qualifications

• Bachelor's degree required; six years' related experience.
• Preferred CRM/Slate experience in higher education admissions.
• Experience implementing CRM/SIS integrations and data governance.
• Strong communication and cross-campus collaboration skills.

Responsibilities

• Serve as the primary CRM/Slate administrator and SME for OEM.
• Lead the implementation and ongoing management of the CRM/Slate system.
• Collaborate to design workflows, user access, and data governance.
• Develop training materials and user documentation for staff.
• Monitor data integrity and ensure FERPA compliance.
• Lead testing, QA, and continuous improvement activities.

Skills

CRM/Slate experience

Project management

Data governance

Reporting/BI

Cross-campus collaboration

Education

Bachelor's degree

Master’s degree

Tools

Slate CRM

PeopleSoft Campus Solutions

Job description

City University of New York seeks a University Associate Director of Enrollment CRM Systems to lead the enterprise Slate CRM platform and align enrollment processes across campuses. You will manage implementation, data governance, and cross-unit collaboration to support recruitment, admissions, and student engagement.

The role requires strategic partnership with enrollment and technology leaders, training across Central Office and campuses, and ensuring FERPA compliance within a centralized CRM