Slate CRM Specialist for Enrollment & Engagement

The City University of New York; New York (NY); On-site; USD 64,000 - 98,000; Full time

Benefits offered by this job

Health plans

Retirement benefits

Tuition waivers

Paid time off

Job summary

Kingsborough Community College, part of The City University of New York, seeks an Enrollment Systems and Engagement Specialist to optimize Slate CRM for enrollment, onboarding, and retention. You will align business processes with system capabilities across Admissions, IT, Institutional Research, and Student Affairs.

Reporting to the Director of Admissions, you will manage configurations, develop reports, and train end users while ensuring data integrity and system performance.

Qualifications

• Bachelor's Degree and four years' related experience required.
• Experience with Slate CRM preferred and strong analytical skills.
• Proficiency in SQL, reporting tools, HTML/CSS, and data integrity.

Responsibilities

• Administer and maintain the Slate CRM environment, including user roles, permissions, and system configurations
• Create and manage forms, queries, workflows, portals, events, communications, and automation processes
• Collaborate with stakeholders to gather business requirements and translate them into technical solutions
• Recommend system and business processes improvements
• Develop and maintain documentation, training materials, and user guides
• Provide training and support to end users
• Ensure data integrity and monitor system performance
• Support integrations with CUNYfirst and third-party platforms
• Develop reports and dashboards to support enrollment strategy
• Serve as liaison with vendors including Technolutions and CRM consultants
• Stay current with CRM and enrollment technology trends
• Perform related duties as assigned

Skills

Slate CRM

SQL

Reporting tools

HTML & CSS

Communication

Collaboration

Education

Bachelor's Degree

Tools

Slate CRM

SQL

Reporting tools

HTML

CSS

Job description

Kingsborough Community College, part of The City University of New York, seeks an Enrollment Systems and Engagement Specialist to optimize Slate CRM for enrollment, onboarding, and retention. You will align business processes with system capabilities across Admissions, IT, Institutional Research, and Student Affairs.

Reporting to the Director of Admissions, you will manage configurations, develop reports, and train end users while ensuring data integrity and system performance.