Slate CRM & Admissions Ops Specialist

Mount Saint Mary College; City of Newburgh (NY); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Mount Saint Mary College in New York seeks a CRM and Operations Specialist to administer Slate, optimize admissions workflows, and ensure accurate data across systems. You will design configs, build reports, and manage data imports while supporting enrollment operations on campus.

Reporting to the Associate Director of Admissions, you will collaborate with IT, Financial Aid, and Registrar to enhance system functionality, maintain data governance, and train staff on best practices for slate usage

Competenze

• Experience working with Slate admissions data and workflows.
• Ability to manage data, processes, and systems in a collaborative environment.
• Experience with data imports and reporting.

Mansioni

• Serve as an administrator for the Slate CRM, managing system configuration, maintenance, optimization, and ongoing enhancements in support of undergraduate admissions operations.
• Design, build, and maintain Slate functionality including applications, forms, portals, reader workflows, communication plans, configurable joins, datasets, queries, reports, rules, permissions, and automations.
• Lead the continuous assessment and optimization of Slate functionality by researching new features, best practices, and system enhancements to maximize platform capabilities.
• Develop and maintain data integrations between Slate, the Student Information System (Jenzabar), Axiom, testing vendors, financial aid systems, and other third-party applications while ensuring data integrity and accuracy.
• Monitor, troubleshoot, and resolve complex system, integration, and data issues across Slate and related enterprise systems.
• Establish and maintain data governance standards through regular auditing, validation, duplicate management, and reconciliation of admissions and enrollment data.
• Manage the import and validation of prospect, applicant, and testing data including purchased search names, SAT/ACT, AP, Common App, and other external data sources.
• Build and maintain advanced reporting and dashboards that support operational decision-making, enrollment management, and institutional reporting.
• Collaborate with Information Technology, Financial Aid, Registrar, and Enrollment leadership on system enhancements, integrations, and strategic initiatives.
• Oversee applicant-facing Slate functionality, including the applicant portal, ensuring an intuitive and effective user experience while resolving escalated technical issues.
• Manage and optimize document management processes, application review workflows, and electronic records to ensure efficient processing and compliance.
• Configure and maintain financial aid data imports and related applicant communications within Slate.
• Develop documentation, standard operating procedures, and training materials for Slate users across the admissions team.
• Provide functional training, and ongoing support for admissions staff, promoting effective use of Slate and adoption of best practices.
• Recommend and implement process improvements through automation, workflow redesign, and emerging technologies.
• Participate in recruitment and yield activities (e.g. open houses, information sessions, admitted student programs) as needed.
• Perform other duties as assigned.

Conoscenze

Slate administration

Data governance

CRM reporting

Data integration

Analytical thinking

Communication skills

Team training

Excel

Attention to detail

Descrizione del lavoro

Mount Saint Mary College in New York seeks a CRM and Operations Specialist to administer Slate, optimize admissions workflows, and ensure accurate data across systems. You will design configs, build reports, and manage data imports while supporting enrollment operations on campus.

Reporting to the Associate Director of Admissions, you will collaborate with IT, Financial Aid, and Registrar to enhance system functionality, maintain data governance, and train staff on best practices for slate usage