Skincare Sales & Guest Experience Specialist

Heyday Skincare - Michigan; Ann Arbor (MI); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Opportunity for advancement

Training & development

Competitive Hourly Wage

Membership and Product Commission

Discounted facials

Friends & Family Discount on Services

35% Product Discount

Training and growth opportunities

Résumé du poste

Heyday Skincare - Michigan is seeking an enthusiastic team member to deliver a world-class guest experience in our shops. You will connect with guests, share product recommendations, anticipate needs, and resolve questions to build loyalty.

Responsibilities include guiding promotions, assisting with sales and memberships, supporting check-in/check-out, and helping train new hires in a fast-paced, friendly environment.

Qualifications

• Excellent customer service and problem-solving skills.
• Ability to prioritize and multi-task within a fast-paced environment.
• Able to initiate tasks and perform duties without direction.
• Excellent communication skills.
• Friendly and professional phone and email etiquette.
• Must have superior organizational skills.
• Flexibility to work weekends, opening shifts, and closing shifts.

Responsabilités

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assists with re-stocking products and assist clients with product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check-in and check-out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

Connaissances

Customer service

Problem-solving

Multitasking

Initiative

Communication skills

Phone & email etiquette

Organizational skills

Weekend availability

Description du poste

Heyday Skincare - Michigan is seeking an enthusiastic team member to deliver a world-class guest experience in our shops. You will connect with guests, share product recommendations, anticipate needs, and resolve questions to build loyalty.

Responsibilities include guiding promotions, assisting with sales and memberships, supporting check-in/check-out, and helping train new hires in a fast-paced, friendly environment.