Skincare Sales Associate — Guest Experience Champion

Heyday Skincare; Washington (District of Columbia); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted facials

Friends & Family Discount on Services

35% Product Discount

Training and growth opportunities

Job summary

Heyday seeks a customer-focused team member to deliver a world-class guest experience in our shops. You’ll connect with guests, share product recommendations, anticipate needs, and resolve questions to create lasting impressions.

You will educate clients on promotions, memberships, and future appointments while helping maintain a welcoming, efficient shop environment and supporting skin therapists during check-in and check-out.

Qualifications

• Outstanding customer service and problem-solving skills.
• Ability to prioritize and multitask within a fast-paced environment.
• Able to initiate tasks and perform duties without direction.
• Excellent communication skills.
• Friendly and professional phone and email etiquette.
• Must have superior organizational skills.
• Flexibility to work weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re-stocking products and facilitate client product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check-in and check-out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

Skills

Customer service

Problem solving

Multitasking

Communication

Phone etiquette

Email etiquette

Job description

Heyday seeks a customer-focused team member to deliver a world-class guest experience in our shops. You’ll connect with guests, share product recommendations, anticipate needs, and resolve questions to create lasting impressions.

You will educate clients on promotions, memberships, and future appointments while helping maintain a welcoming, efficient shop environment and supporting skin therapists during check-in and check-out.