Skincare Sales & Guest Experience Associate

Heyday; Los Angeles (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted facials

Friends & Family Discount on Services

35% Product Discount

Training and growth opportunities

Job summary

Heyday in Los Angeles is seeking a guest-focused team member to enhance the client experience. You will connect with guests, share product recommendations, anticipate needs, and resolve questions to uphold Heyday’s standards.

Key duties include promoting promotions, memberships, and future appointments, assisting with retail tasks, and supporting Skin Therapists while maintaining a friendly, organized shop environment.

Qualifications

• Outstanding customer service and problem-solving skills.
• Ability to prioritize and multi-task within a fast-paced environment.
• Able to initiate tasks and perform duties without direction.
• Excellent communication skills.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Flexibility to work weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assists with re-stocking products and assist clients with product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check-in and check-out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

Skills

Customer service

Multi-tasking

Initiative

Communication

Phone etiquette

Organization

Weekend availability

Job description

Heyday in Los Angeles is seeking a guest-focused team member to enhance the client experience. You will connect with guests, share product recommendations, anticipate needs, and resolve questions to uphold Heyday’s standards.

Key duties include promoting promotions, memberships, and future appointments, assisting with retail tasks, and supporting Skin Therapists while maintaining a friendly, organized shop environment.