Skincare Sales & Guest Experience Associate

Heyday; Conshohocken (Montgomery County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Competitive hourly wage

Membership and product commission

Discounted facials

Friends & Family Discount on Services

35% Product Discount

Medical, Dental, Vision Benefits

Paid Time Off

Training and growth opportunities

Job summary

Heyday is seeking a guest-focused team member to deliver world-class customer experiences in our skincare shops. You will engage guests, share product recommendations, and anticipate needs while supporting daily operations.

Responsibilities include educating clients on promotions, memberships, and future appointments; assisting in product sales and returns; maintaining shop cleanliness and stock; and supporting Skin Therapists during check-ins and check-outs. Weekend availability is a plus.

Qualifications

• Outstanding customer service and problem-solving skills.
• Ability to prioritize and multi-task within a fast-paced environment.
• Able to initiate tasks and perform duties without direction.
• Excellent communication skills.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Flexibility to work weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Assist with re-stocking products and assist clients with product sales and returns.
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Support the Skin Therapists to ensure a successful check-in and check-out process.
• Work cohesively with all Heyday staff members to ensure efficiency and camaraderie.
• Assist with the training and coaching of new hires.

Skills

Customer service

Problem solving

Multi-tasking

Communication

Phone etiquette

Organizational skills

Weekend availability

Job description

Heyday is seeking a guest-focused team member to deliver world-class customer experiences in our skincare shops. You will engage guests, share product recommendations, and anticipate needs while supporting daily operations.

Responsibilities include educating clients on promotions, memberships, and future appointments; assisting in product sales and returns; maintaining shop cleanliness and stock; and supporting Skin Therapists during check-ins and check-outs. Weekend availability is a plus.