Spa Guest Experience Coordinator

Heyday; Alexandria (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted Facials

Friends & Family Discount on Services

35% Product Discount

Medical, Dental, Vision Benefits for F

Job summary

Heyday, a skincare-focused retailer, seeks an in-store Host to deliver world-class guest experiences. You will connect with guests, share product recommendations, anticipate customer needs, and resolve questions to ensure satisfaction.

You will educate clients on promotions, memberships, and future appointments while maintaining the Heyday aesthetic and culture. This role requires flexibility to work weekends and varied shifts.

Qualifications

• Outstanding customer service and problem-solving skills.
• Confident when recommending memberships, packages, and products.
• Ability to prioritize and multi-task within a fast-paced environment.
• Willing to initiate tasks and perform duties without direction.
• Excellent communication skills and able to work with a wide range of personalities.
• Positive, can-do attitude and friendly professional demeanor.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.

Responsibilities

• Provide high-level customer service and hospitality to clients in-person, over the phone, and online.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Demonstrate product knowledge, assist with restocking and product sales/returns.
• Assist in daily shop tasks including sanitizing, cleaning, and maintenance.
• Maintain a positive attitude and take initiative.
• Support Skin Therapists to ensure smooth check-in/check-out processes.
• Work as a cohesive team with Heyday staff to ensure efficiency and camaraderie.
• Assist with training and coaching of new Host team members.

Job description

Heyday, a skincare-focused retailer, seeks an in-store Host to deliver world-class guest experiences. You will connect with guests, share product recommendations, anticipate customer needs, and resolve questions to ensure satisfaction.

You will educate clients on promotions, memberships, and future appointments while maintaining the Heyday aesthetic and culture. This role requires flexibility to work weekends and varied shifts.