Six-Figure Potential: Automotive Service Advisor

Germain Cadillac Co; Naples (FL); Ibrido; USD 60.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive Coverage & Health,Dental

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and内部

Company Outings and Activities

Employee Discounts

Descrizione del lavoro

Germain Honda of Naples is seeking an Automotive Service Advisor in Naples, FL to own the customer experience in the service lane. You will be the first point of contact for vehicle status, repairs and diagnostics, and will coordinate with technicians to ensure timely updates.

Responsibilities include greeting customers, documenting issues, scheduling service, explaining recommended services and costs, and maintaining clear communication to ensure customer satisfaction.

Competenze

• Strong communication and interpersonal skills.
• Experience in customer service within the automotive industry is preferred.
• Able to multitask and manage time effectively.
• Detail-oriented with good organizational skills.
• Proficient with computers and service management software.
• Clean driving record.

Mansioni

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately document the issues.
• Schedule vehicle service appointments and coordinate with technicians.
• Provide detailed explanations of recommended services and associated costs to customers.
• Maintain clear and timely communication between customers and the service department.
• Ensure customer satisfaction by addressing questions and resolving service-related issues.
• Maintain records of services and repairs performed on each vehicle.

Conoscenze

Communication

Customer service

Interpersonal skills

Time management

Attention to detail

Computer proficiency

Strumenti

Service management software

Descrizione del lavoro

Germain Honda of Naples is seeking an Automotive Service Advisor in Naples, FL to own the customer experience in the service lane. You will be the first point of contact for vehicle status, repairs and diagnostics, and will coordinate with technicians to ensure timely updates.

Responsibilities include greeting customers, documenting issues, scheduling service, explaining recommended services and costs, and maintaining clear communication to ensure customer satisfaction.