Elite Automotive Service Advisor — Six-Figure Potential

Germain Chevrolet GMC of Sidney; Naples (FL); Hybrid; USD 60,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and

Company Outings and Activities

Employee Discounts

Job summary

Germain Honda of Naples in Naples, FL is seeking a dedicated Automotive Service Advisor to own the customer experience in the service lane and be the first point of contact for vehicle status, repairs and diagnostics. As part of the role, you will coordinate with technicians, clearly explain recommended services and costs, and maintain open communication to ensure customer satisfaction during every visit.

Germain offers six-figure earning potential for top performers, plus comprehensive benefits

Qualifications

• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with good organizational skills.
• Proficient with computers and service management software.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately document the issues.
• Schedule vehicle service appointments and coordinate with technicians.
• Provide detailed explanations of recommended services and associated costs to customers.
• Maintain clear and timely communication between customers and the service department.
• Ensure customer satisfaction by addressing questions and resolving service-related issues.
• Maintain records of services and repairs performed on each vehicle.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Detail-oriented

Tools

Service management software

Computers

Job description

Germain Honda of Naples in Naples, FL is seeking a dedicated Automotive Service Advisor to own the customer experience in the service lane and be the first point of contact for vehicle status, repairs and diagnostics. As part of the role, you will coordinate with technicians, clearly explain recommended services and costs, and maintain open communication to ensure customer satisfaction during every visit.

Germain offers six-figure earning potential for top performers, plus comprehensive benefits