Automotive Service Advisor

Germain Honda; Naples (FL); Hybrid; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Vacation

Competitive Wages

Professional Development

Employee Discounts

Job summary

Germain Honda of Naples is seeking an Automotive Service Advisor to own the customer experience in the service lane in Naples, FL. You’ll be the first point of contact for vehicle status, repairs and diagnostics, and you’ll coordinate with technicians and service offerings to keep customers informed.

We offer six-figure earning potential for top performers and a comprehensive benefits package, professional development, and opportunities to grow within the Germain footprint.

Qualifications

• Previous experience as a Service Advisor or in customer service in automotive preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Detail-oriented with good organizational skills.
• Clean driving record.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen to customer concerns and document issues accurately.
• Schedule service appointments and coordinate with technicians.
• Explain recommended services and costs to customers.
• Maintain clear communication between customers and service department.
• Ensure customer satisfaction by addressing questions and resolving service-related issues.
• Maintain records of services and repairs.

Skills

Customer service

Communication

Multitasking

Organizational skills

Computer skills

Education

High school diploma or equivalent

Tools

Service management software

Job description

Germain Honda of Naples

Automotive Service Advisor

Naples, FL

***Six figure earning potential for top performers***

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities:

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately document the issues.
• Schedule vehicle service appointments and coordinate with technicians.
• Provide detailed explanations of recommended services and associated costs to customers.
• Maintain clear and timely communication between customers and the service department.
• Ensure customer satisfaction by addressing questions and resolving service-related issues.
• Maintain records of services and repairs performed on each vehicle.

Qualifications:

• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Detail-oriented with good organizational skills.
• Proficient with computers and service management software.
• Clean driving record

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast‑paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.