Six-Figure Service Advisor - Automotive Experience

Germain BMW; Naples (FL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Health Coverage (Health,

Dental and Vision Insurance

401(k) Savings Plan

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Employee Discounts

Job summary

Germain Honda of Naples in Naples, FL is seeking an Automotive Service Advisor to own the customer experience in the service lane and be the first contact for vehicle status, repairs and diagnostics. You will greet customers, document issues, schedule service with technicians, communicate recommendations and costs, maintain records, and strive for exceptional service that drives loyalty.

We offer six figure earning potential for top performers and a strong benefits package including health,

Qualifications

• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Detail-oriented with good organizational skills.
• Proficient with computers and service management software.
• Clean driving record

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately document the issues.
• Schedule vehicle service appointments and coordinate with technicians.
• Provide detailed explanations of recommended services and associated costs to customers.
• Maintain clear and timely communication between customers and the service department.
• Ensure customer satisfaction by addressing questions and resolving service-related issues.
• Maintain records of services and repairs performed on each vehicle.

Skills

Customer service

Communication

Multitasking

Time management

Detail oriented

Clean driving record

Tools

Service management software

Job description

Germain Honda of Naples in Naples, FL is seeking an Automotive Service Advisor to own the customer experience in the service lane and be the first contact for vehicle status, repairs and diagnostics. You will greet customers, document issues, schedule service with technicians, communicate recommendations and costs, maintain records, and strive for exceptional service that drives loyalty.

We offer six figure earning potential for top performers and a strong benefits package including health,