Six‑Figure Potential: Automotive Service Advisor

Germain Honda of Dublin; Naples (FL); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

401(k) with employer match

Paid vacation and holidays

Competitive wage plans

Professional development opportunities

Employee discounts

Job summary

Germain Honda of Naples is seeking an Automotive Service Advisor in Naples, FL. You will own the customer experience in the service lane and act as the first point of contact for vehicle status, repairs and diagnostics.

You will coordinate with technicians, explain services and costs to customers, and maintain clear communication to ensure satisfaction. Prior experience in automotive service or customer service is preferred.

Qualifications

• Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Detail-oriented with good organizational skills.
• Proficient with computers and service management software.
• Clean driving record.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately document the issues.
• Schedule vehicle service appointments and coordinate with technicians.
• Provide detailed explanations of recommended services and associated costs to customers.
• Maintain clear and timely communication between customers and the service department.
• Ensure customer satisfaction by addressing questions and resolving service-related issues.
• Maintain records of services and repairs performed on each vehicle.

Skills

Communication skills

Interpersonal skills

Multitasking

Detail-oriented

Organizational skills

Education

No specific degree required

Tools

Service management software

Computers

Job description

Germain Honda of Naples is seeking an Automotive Service Advisor in Naples, FL. You will own the customer experience in the service lane and act as the first point of contact for vehicle status, repairs and diagnostics.

You will coordinate with technicians, explain services and costs to customers, and maintain clear communication to ensure satisfaction. Prior experience in automotive service or customer service is preferred.