Automotive Service Advisor: Six-Figure Potential & Growth

Germain Ford of Beavercreek; Naples (FL); Hybrid; USD 60.000 - 120.000; Vollzeit

Benefits dieser Stelle

Comprehensive Health Insurance

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Employee Discounts

Zusammenfassung

Germain Honda of Naples is seeking an Automotive Service Advisor in Naples, FL. You will own the customer experience in the service lane and be the first point of contact for vehicle status, repairs and diagnostics.

You will work with technicians and service staff to keep customers informed and satisfied. Responsibilities include greeting customers, documenting issues, scheduling appointments, explaining services and costs, and maintaining clear communication.

Qualifikationen

• Experience as a Service Advisor or in automotive customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Detail-oriented with good organizational skills.
• Proficient with computers and service management software.
• Clean driving record.

Aufgaben

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately document the issues.
• Schedule vehicle service appointments and coordinate with technicians.
• Provide detailed explanations of recommended services and associated costs to customers.
• Maintain clear and timely communication between customers and the service department.
• Ensure customer satisfaction by addressing questions and resolving service-related issues.
• Maintain records of services and repairs performed on each vehicle.

Kenntnisse

Customer service

Multitasking

Communication

Computer skills

Tools

Service management software

Jobbeschreibung

Germain Honda of Naples is seeking an Automotive Service Advisor in Naples, FL. You will own the customer experience in the service lane and be the first point of contact for vehicle status, repairs and diagnostics.

You will work with technicians and service staff to keep customers informed and satisfied. Responsibilities include greeting customers, documenting issues, scheduling appointments, explaining services and costs, and maintaining clear communication.