Six-Figure Service Advisor — Elevate Customer Experience

Germain Motor Co.; Naples (FL); Híbrido; USD 60.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Health Insurance

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Employee Discounts

Descripción de la vacante

Germain Honda of Naples is seeking an Automotive Service Advisor in Naples, FL. You will own the customer experience in the service lane and are the first contact for vehicle status, repairs and diagnostics.

Well-versed in product offerings, inventory needs, technician scheduling and customer service. As a Service Advisor, you will greet customers, document issues, schedule maintenance, explain services and costs, and maintain clear communication with the team.

Formación

• Experience in customer service within automotive preferred.
• Strong communication and interpersonal skills essential.
• Detail-oriented with good organizational abilities.

Responsabilidades

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and document issues.
• Schedule vehicle service appointments and coordinate with technicians.
• Provide detailed explanations of recommended services and costs to customers.
• Maintain clear and timely communication between customers and the service department.
• Ensure customer satisfaction by addressing questions and resolving service-related issues.
• Maintain records of services and repairs performed on each vehicle.

Conocimientos

Customer service

Communication

Multitasking

Detail-oriented

Interpersonal skills

Clean driving record

Computers & software

Herramientas

Service management software

Descripción del empleo

Germain Honda of Naples is seeking an Automotive Service Advisor in Naples, FL. You will own the customer experience in the service lane and are the first contact for vehicle status, repairs and diagnostics.

Well-versed in product offerings, inventory needs, technician scheduling and customer service. As a Service Advisor, you will greet customers, document issues, schedule maintenance, explain services and costs, and maintain clear communication with the team.