Site Operations & Services Manager

Ricoh Americas Holdings; San Francisco (CA, TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Ricoh Americas Holdings is seeking a Site Manager to oversee daily operations of a small to medium site in San Francisco with a small direct-report team. You will manage contracted services (copy, courier, print, hospitality, imaging, mail) and drive performance, engagement, and client satisfaction.

The role requires managerial experience (2+ years preferred), strong technical aptitude, and excellent communication.

Qualifications

• High school or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years customer-facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Office 360 proficient user

Responsibilities

• Manage daily operations of a small-medium size site with a small team of direct reports.
• Oversee contracted services including copy, courier, managed print, hospitality, imaging and mail.
• Assess talent and conduct performance management with leadership support.
• Ensure SLAs are met and drive business process improvements with client.
• Maintain customer-focused environment with regular end-user feedback and surveys.
• Staff the location to match skills and equipment with production demands.
• Motivate employees and recognize accomplishments via Ricoh Recognizes programs.
• Communicate job expectations and provide coaching and development to subordinates.

Skills

Strategic thinker

Group presentation

Complex problem-solving

Customer service

Technical aptitude

Communication skills

Education

High school diploma or GED

Tools

Off 360 proficient user

Job description

Ricoh Americas Holdings is seeking a Site Manager to oversee daily operations of a small to medium site in San Francisco with a small direct-report team. You will manage contracted services (copy, courier, print, hospitality, imaging, mail) and drive performance, engagement, and client satisfaction.

The role requires managerial experience (2+ years preferred), strong technical aptitude, and excellent communication.