Senior Site Operations Manager, Multi-Site Services

Ricoh USA, Inc.; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. seeks a Senior Site Manager to oversee daily operations of a large team across a complex site, ensuring contract compliance and SLA achievement for services including Copy, Courier, Managed Print, and Hospitality.

You will recruit, hire, onboard, and develop staff while driving performance and customer satisfaction. You will mentor leaders, manage performance, and implement process improvements, collaborating with cross-functional teams to sustain profitable growth and

Qualifications

• High school diploma or GED required.
• 5+ years of experience in a related field (B2B and/or technical environment).
• 2+ years of prior management experience strongly preferred.
• 5+ years of customer-facing experience required.
• Proficient in Microsoft Office 365.

Responsibilities

• Manage daily operations of a medium-to-large site with a substantial team.
• Prioritize complex projects while balancing multiple priorities.
• Foster an inclusive, high-performing team and meet SLA objectives.
• Maintain expert knowledge of Ricoh products and services and advise on strategic issues.
• Lead staffing, performance management, and employee development.

Skills

Customer-facing experience

Staff management

Communication skills

Strategic problem solving

Education

High School diploma or GED

Tools

Microsoft Office 365

Job description

Ricoh USA, Inc. seeks a Senior Site Manager to oversee daily operations of a large team across a complex site, ensuring contract compliance and SLA achievement for services including Copy, Courier, Managed Print, and Hospitality.

You will recruit, hire, onboard, and develop staff while driving performance and customer satisfaction. You will mentor leaders, manage performance, and implement process improvements, collaborating with cross-functional teams to sustain profitable growth and