Legal Office Operations Manager

Ricoh USA, Inc.; Los Angeles (CA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

401K

Health insurance

Paid vacation

Tuition assistance

Job summary

Ricoh USA, Inc. is seeking a Site Manager to oversee daily operations at a small-to-medium site in Los Angeles, CA. You will manage a small team and oversee contracted services such as copy, courier, and managed print, while driving service excellence and customer satisfaction.

You will assess talent, support staff development, and conduct performance management with leadership. Strong knowledge of Ricoh products, tech aptitude, and customer-facing experience are essential to succeed in this

Qualifications

• High school or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Off 360 proficient user

Responsibilities

• Manage daily operations of a small to medium site and a small team.
• Oversee contracted services (copy, courier, managed print, hospitality, imaging, mail).
• Assess talent, staff career development and conduct performance management with leadership support.
• Ensure SLA achievement and customer-focused operations.
• Communicate job expectations and develop staff through coaching and training.
• Maintain reporting, customer presentations and business reviews.
• Identify gaps in service delivery and adjust processes accordingly.
• Foster a positive work culture to maximize retention.

Skills

Strategic thinking

Public speaking

Problem solving

Customer service

Technical aptitude

Written and verbal communication

Education

High school or GED

Job description

Ricoh USA, Inc. is seeking a Site Manager to oversee daily operations at a small-to-medium site in Los Angeles, CA. You will manage a small team and oversee contracted services such as copy, courier, and managed print, while driving service excellence and customer satisfaction.

You will assess talent, support staff development, and conduct performance management with leadership. Strong knowledge of Ricoh products, tech aptitude, and customer-facing experience are essential to succeed in this