Site Operations Leader

Ricoh USA, Inc.; Armonk (NY); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

401K retirement plan

Healthcare benefits

Tuition assistance

Job summary

Ricoh USA, Inc. is seeking a Site Manager in Armonk, NY to oversee daily site operations and a small team. You will manage contracted services such as Copy, Courier, Managed Print, Hospitality, Imaging and Mail services while driving service excellence and customer satisfaction.

The role requires 3-5 years of related experience, strong technical aptitude, and 365 proficiency. You will lead performance management, career development, and ensure service level agreements are met.

Qualifications

• High school or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years customer-facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Office 365 proficient user.

Responsibilities

• Manage daily operations of a small-medium site and lead a small team of direct reports.
• Prioritize multiple priorities and maintain a positive work culture to maximize retention.
• Demonstrates working knowledge of Ricoh products and offerings and suggests alternatives when needed.
• Ensure SLA achievement and collaborate with customer with leadership support.
• Identify training and development opportunities for assigned staff and perform performance management.

Skills

Staff management

Customer service

Technical aptitude

Office 365 proficiency

Strategic thinking

Education

High school diploma or GED

Tools

Office 365

Job description

Ricoh USA, Inc. is seeking a Site Manager in Armonk, NY to oversee daily site operations and a small team. You will manage contracted services such as Copy, Courier, Managed Print, Hospitality, Imaging and Mail services while driving service excellence and customer satisfaction.

The role requires 3-5 years of related experience, strong technical aptitude, and 365 proficiency. You will lead performance management, career development, and ensure service level agreements are met.