Senior Site Operations Manager

Ricoh Americas Holdings; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Ricoh Americas Holdings seeks a Senior Site Manager to oversee daily operations of a mid-to-large site in Washington, DC, leading a diverse team and ensuring SLA performance across Copy, Courier, Managed Print, Hospitality, Imaging, and Mail Services.

You will recruit and develop staff, manage performance, and drive process improvements while ensuring client contract alignment and delivering measurable value.

Qualifications

• High school diploma or GED required.
• 5+ years of related work experience (B2B or technical).
• 5+ years of customer-facing experience.
• Demonstrated high-level knowledge of technology.
• Proficiency with Office 360.

Responsibilities

• Manage daily operations of a mid-size to large site with a medium-large team.
• Prioritize complex projects and manage multiple priorities.
• Foster an inclusive, high-performing team meeting SLA objectives.
• Provide strategic insights by collaborating with cross-unit counterparts.
• Improve operations using Ricoh Service Excellence tools.
• Oversee staffing and performance management of site personnel.
• Maintain customer focus via end-user feedback and surveys.
• Ensure compliance with audits and deadlines using best practices.
• Staffing through internal recruiting and selection processes.
• Motivate employees and recognize accomplishments.
• Identify high performers for succession planning; mentor staff.
• Lead Change Management across teams.
• Develop documentation and site reporting for governance.

Skills

Strategic facilitation

Public speaking

Complex problem solving

Managerial courage

Customer service

Technical aptitude

Communication skills

Education

High school diploma or GED

Tools

Office 360

Job description

Ricoh Americas Holdings seeks a Senior Site Manager to oversee daily operations of a mid-to-large site in Washington, DC, leading a diverse team and ensuring SLA performance across Copy, Courier, Managed Print, Hospitality, Imaging, and Mail Services.

You will recruit and develop staff, manage performance, and drive process improvements while ensuring client contract alignment and delivering measurable value.