Site Operations Manager - Legal Office Services

Ricoh Americas Holdings; Los Angeles (CA); Sur place; USD 27 000 - 42 000; Plein temps

Résumé du poste

Ricoh Americas Holdings seeks a Site Manager to oversee daily operations at a small-to-medium site, lead a small team, and manage contracted services including copy, courier, and managed print. You will drive staff development and performance management with leadership support.

The role emphasizes ensuring service levels, effective staffing, and strong customer-focused operations. You will collaborate with cross-functional teams and contribute to customer satisfaction surveys and business

Qualifications

• High school or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Office 365 proficient user

Responsabilités

• Manage daily operations of a small-medium site with a small team.
• Prioritize multiple competing priorities; communicate team vision and priorities.
• Ensure service levels and customer satisfaction with Ricoh services.
• Maintain staffing by matching employee skills to production demands.
• Monitor performance, coach staff, and conduct performance management activities.
• Coordinate with sales on pricing, orders, and invoicing.
• Create site reports and participate in business reviews to align with contractual requirements.
• Support continuous improvement using Ricoh tools.

Connaissances

Strategic thinker

Public speaking

Problem solving

Customer service

Technical aptitude

Communication skills

Formation

High school diploma

Outils

Office 365

Description du poste

Ricoh Americas Holdings seeks a Site Manager to oversee daily operations at a small-to-medium site, lead a small team, and manage contracted services including copy, courier, and managed print. You will drive staff development and performance management with leadership support.

The role emphasizes ensuring service levels, effective staffing, and strong customer-focused operations. You will collaborate with cross-functional teams and contribute to customer satisfaction surveys and business