Site Operations Lead - Team Builder & SLA Expert

Ricoh Americas Corporation; Armonk (NY); On-site; USD 50,000 - 66,000; Full time

Job summary

Ricoh Americas Corporation is seeking a Site Manager to oversee daily operations of a small to medium site and lead a small team. You will manage contracted services, drive service excellence, and coach staff with a focus on performance and customer satisfaction.

Responsibilities include achieving SLAs, optimizing processes, and maintaining strong customer relations while developing staff and ensuring alignment with Ricoh standards.

Qualifications

• High school or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years customer-facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Office 360 proficient user.

Responsibilities

• Manage daily operations of a small-medium site with a small team.
• Prioritize multiple priorities and foster a positive work culture.
• Demonstrate knowledge of Ricoh products and processes.
• Manage production labor and quality control staffing.
• Improve operations using Ricoh Service Excellence tools.
• Ensure SLAs and improve business processes with customer support.
• Maintain a customer-focused environment with end-user feedback.
• Staffing aligned with production demands.
• Motivate employees and recognize accomplishments.
• Provide career development and training opportunities.
• Maintain daily contact with the customer.

Skills

Staff management

Customer service

Technology savvy

Office 365

Communication skills

Education

High school diploma or GED

Tools

Ricoh Service Tools

Job description

Ricoh Americas Corporation is seeking a Site Manager to oversee daily operations of a small to medium site and lead a small team. You will manage contracted services, drive service excellence, and coach staff with a focus on performance and customer satisfaction.

Responsibilities include achieving SLAs, optimizing processes, and maintaining strong customer relations while developing staff and ensuring alignment with Ricoh standards.