Site Operations Manager: Print & Office Services

Ricoh Americas Holdings; San Diego (CA); On-site; USD 29,000 - 47,000; Full time

Job summary

Ricoh Americas Holdings is seeking a Site Manager to oversee daily operations of a small- to medium-sized site and lead a direct-report team. You will manage contracted services, ensure service levels, and maintain strong client relationships, delivering contracted commitments and maintaining financial accountability.

The role requires 3–5 years in B2B/operational settings, strong leadership, and proficiency with Microsoft Office 365 to support performance, reporting, and client communications.

Qualifications

• High School Diploma or GED required.
• 3–5 years of experience in a related B2B, operational, or technical environment.
• 3–5 years of customer-facing experience.
• Demonstrated knowledge and understanding of technology and business operations.
• Proficiency with Microsoft Office 365 applications.

Responsibilities

• Manage the daily operations of a small- to medium-sized site while leading a team of direct reports.
• Prioritize multiple and competing responsibilities while ensuring service levels and operational goals are achieved.
• Communicate team vision, objectives, and priorities while fostering employee engagement and retention.
• Demonstrate knowledge of Ricoh products, services, and solutions to effectively support customer needs and identify opportunities for service enhancements.
• Maintain formal contact with customers on a daily basis and ensure contractual obligations are met.

Skills

Team leadership

Customer service

Operations management

Financial accountability

Education

High School Diploma or GED

Tools

Microsoft Office 365

Job description

Ricoh Americas Holdings is seeking a Site Manager to oversee daily operations of a small- to medium-sized site and lead a direct-report team. You will manage contracted services, ensure service levels, and maintain strong client relationships, delivering contracted commitments and maintaining financial accountability.

The role requires 3–5 years in B2B/operational settings, strong leadership, and proficiency with Microsoft Office 365 to support performance, reporting, and client communications.