Site Operations & Services Manager

Ricoh Americas Corporation; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Job summary

Ricoh Americas Corporation in the United States is seeking a Site Manager to oversee daily operations of a small–to–medium site and lead a small team. You will manage contracted services, drive customer satisfaction, and collaborate with leadership to meet SLAs and improve business processes.

The ideal candidate has 3–5 years in related roles, managerial experience, and strong communication and problem-solving skills. A dynamic, customer-focused approach is essential to success in this position.

Qualifications

• High school diploma or GED.
• 3-5 years of related field experience (B2B and/or technical).
• 2 years of managerial work experience preferred.
• 3-5 years customer-facing experience.
• Demonstrated high level knowledge of technology.
• Off 360 proficient user

Responsibilities

• Manage daily operations of a small–medium site and lead a small team.
• Prioritize competing priorities and communicate team vision to foster a positive culture.
• Demonstrate knowledge of Ricoh products and offerings; apply processes or propose alternatives.
• Manage production labor and quality control labor.
• Improve operational quality using Ricoh Service Excellence tools.
• Ensure SLA achievement and work with customer to improve processes.
• Create customer-focused environment with end-user feedback and surveys.
• Maintain shift quality; assist in audits and deadlines to meet standards.
• Ensure proper staffing aligned with skills and production demands.
• Motivate staff and recognize achievements.
• Communicate expectations and provide coaching.
• Identify training and development targets.
• Evaluate performance and provide development opportunities.
• Maintain daily formal contact with the customer.
• Understand client requirements with support from leadership.
• Identify gaps and adjust processes while meeting financials.
• Facilitate issue resolution with pricing, orders, invoicing.
• Create site reporting, customer presentations, and business reviews.
• Perform other duties as assigned.

Skills

Strategic thinking

Group presentation

Complex problem-solving

Customer service

Technical aptitude

Written and verbal communication

Education

High school or GED

Job description

Ricoh Americas Corporation in the United States is seeking a Site Manager to oversee daily operations of a small–to–medium site and lead a small team. You will manage contracted services, drive customer satisfaction, and collaborate with leadership to meet SLAs and improve business processes.

The ideal candidate has 3–5 years in related roles, managerial experience, and strong communication and problem-solving skills. A dynamic, customer-focused approach is essential to success in this position.