Site Operations & Mail Services Lead

Ricoh USA, Inc.; Charlotte (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401K

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. in Charlotte, NC is seeking a Site Coordinator to manage daily mail room and copy center operations. You will operate office equipment, support courier and reception duties, and interact with customers to ensure high levels of service.

The role emphasizes effective use of imaging and mail systems, adherence to service levels, and collaboration with vendors and facility teams to maintain smooth operations.

Qualifications

• High school diploma or GED required.
• 1 year of experience in a related field (B2B and/or technical).
• Previous 1 year of customer-facing work experience required.
• Demonstrated knowledge and understanding of technology.

Responsibilities

• Responsible for daily operations of a mail room, copy center, or scanning facility.
• Operate office equipment such as PC, copiers, multifunction devices, imaging and mail.
• May handle courier, reception, switchboard, shipping and processing of mail.
• Interact with customers daily to deliver service excellence.
• Support implementation and management of Ricoh Service Excellence programs.
• Use equipment/software efficiently to meet service level agreements.
• Maintain routine tasks: work orders, contractor monitoring, and facility issue reporting.
• May coordinate conference rooms and A/V equipment.

Skills

High school diploma or GED

1 year experience

Customer facing

Technical aptitude

Education

High School Diploma or GED

Job description

Ricoh USA, Inc. in Charlotte, NC is seeking a Site Coordinator to manage daily mail room and copy center operations. You will operate office equipment, support courier and reception duties, and interact with customers to ensure high levels of service.

The role emphasizes effective use of imaging and mail systems, adherence to service levels, and collaboration with vendors and facility teams to maintain smooth operations.