Senior Mailroom & Operations Manager

Ricoh; Bloomfield (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Ricoh is seeking a Senior Site Manager to oversee daily operations of a large site and a sizable team. The role focuses on service excellence, staff development, and client-focused outcomes across Ricoh's suite of offerings.

You will drive staffing, performance management, and continuous improvement while maintaining high service levels and customer satisfaction across multiple services.

Qualifications

• Must demonstrate strategic facilitation of complex issues.
• Strong problem solving and decision making in fast-paced environments.
• Proven leadership and coaching abilities at multiple levels.

Responsibilities

• Oversee daily operations of a medium-large site with a sizeable direct report group.
• Prioritize projects and manage multiple, competing priorities.
• Foster an inclusive, high-performing team while achieving SLA targets.
• Provide expert knowledge of Ricoh products and services to improve client outcomes.
• Staff and performance manage site personnel and field service staff.
• Lead change management initiatives and drive process improvements.

Skills

Strategic facilitation

Complex problem solving

Managerial courage

Customer service

Communication skills

Education

High school diploma or GED

Job description

Ricoh is seeking a Senior Site Manager to oversee daily operations of a large site and a sizable team. The role focuses on service excellence, staff development, and client-focused outcomes across Ricoh's suite of offerings.

You will drive staffing, performance management, and continuous improvement while maintaining high service levels and customer satisfaction across multiple services.