Site Operations Lead

Ricoh USA, Inc.; Goodlettsville (TN); On-site; USD 42,000 - 55,000; Full time

Job summary

Ricoh USA, Inc. seeks a Site Leader to manage daily operations at a small site in Goodlettsville, TN, overseeing mail, copy, imaging and related services. You’ll lead a small team, ensure customer service levels, and uphold contract compliance, reporting issues to leadership as needed.

You will train staff, manage workloads, monitor SLAs, and coordinate with sales to resolve pricing and order issues, while maintaining efficient workflow and site profitability.

Qualifications

• High school or GED is required.
• 2 years of experience in a related field (B2B and/or technical).
• Previous training experience strongly preferred.
• Previous 2 years Customer facing work experience required.
• Demonstrated proficient knowledge and understanding of technology.

Responsibilities

• Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as PC, copiers, multifunction devices, imaging & mail equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping & receiving, delivering and processing of mail.
• Acts as a go-to person for a small team of employees, while assisting with job assignment, scheduling of projects, supervising mandatory break times and by reporting and escalating facility related issues to assigned leadership.
• Is the point person onsite for customer issues and contract compliance for sites with no Site Manager assigned.
• Responsible for training and development of assigned staff.
• Handles formal contact with the customer on a daily basis.
• Responsible for effective implementation and management of RICOH Service Excellence programs.
• Analyzes problems with minimum guidance, while managing the resolution.
• Understands contractual Service Level Agreements, tracks progress, and can execute and report compliance and performance improvement measures effectively to customer key contacts.
• Assists assigned leadership with recruiting, staffing and performance management of site personnel.
• Maintains positive internal working relationships with all department employees by communicating in a professional manner.
• Provides training on workflow and machine operations when necessary.
• Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
• Meets quality and deadline standards by the effective use of job scheduling practices.
• Maintains efficient workflow by holding team members accountable for quality and efficiency of their work.
• Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating with sales department.
• Completes site reports and other paperwork on time and accurately.
• May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.
• May include interaction with contracted vendors, facility management and occupants.
• May be responsible for office supply inventory re-ordering.
• May be responsible for conference room coordination and A/V equipment resource management.
• Completes month-end management report in the absence of Site Manager.
• Assist the assigned AOM/ESM or NOM with training and development of site personnel.
• Place requisitions for site products and supplies by utilizing Oracle's iProcurement application.
• Performs other duties as assigned.

Skills

Process facilitation

Public speaking

Problem-solving

Customer service

Technical aptitude

Communication

Education

High school diploma or GED

Job description

Ricoh USA, Inc. seeks a Site Leader to manage daily operations at a small site in Goodlettsville, TN, overseeing mail, copy, imaging and related services. You’ll lead a small team, ensure customer service levels, and uphold contract compliance, reporting issues to leadership as needed.

You will train staff, manage workloads, monitor SLAs, and coordinate with sales to resolve pricing and order issues, while maintaining efficient workflow and site profitability.