Site Operations Leader - Teams, SLAs & Quality

Ricoh Americas Corporation; Atlanta (GA); Vor Ort; USD 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Medical insurance

401K plan

Tuition assistance

Paid vacation and holidays

Employee recognition programs

Zusammenfassung

Ricoh Americas Corporation seeks a Site Manager to oversee daily operations of a small to mid-size facility and lead a dedicated team. You will coordinate contracted services, drive service levels, and foster a positive culture focused on retention and high performance.

You will assess staff, support development, conduct performance reviews, and ensure compliance with SLAs while maintaining strong customer partnerships and efficient production planning.

Qualifikationen

• High school diploma or GED required.
• 3-5 years in related field (B2B/tech).
• 2+ years of managerial experience preferred.
• 3-5 years of customer-facing experience required.
• Demonstrated knowledge of technology.
• Proficiency with Microsoft 365 applications.

Aufgaben

• Lead daily site operations and small team efforts.
• Manage contracted services (Copy, Courier, MPS, Hospitality, Imaging, Mail).
• Assess talent, support staff career development, perform performance management.
• Ensure SLAs are met and improve processes with customers.
• Maintain customer-focused environment via feedback and surveys.
• Support compliance, audits, and deadlines with best practices.
• Staffing alignment with production demands and skills.
• Motivate staff and recognize achievements.
• Communicate expectations through training, coaching, and evaluations.
• Identify development opportunities via IDP management.

Kenntnisse

Team leadership

Customer-facing

Strategic thinking

Problem solving

Staff development

Communication skills

Technical aptitude

Microsoft 365

Ausbildung

HS diploma or GED

Tools

Microsoft 365

Jobbeschreibung

Ricoh Americas Corporation seeks a Site Manager to oversee daily operations of a small to mid-size facility and lead a dedicated team. You will coordinate contracted services, drive service levels, and foster a positive culture focused on retention and high performance.

You will assess staff, support development, conduct performance reviews, and ensure compliance with SLAs while maintaining strong customer partnerships and efficient production planning.