Site Operations Manager: Service Excellence

Ricoh USA, Inc.; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401K/Retirement Savings Plan

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. seeks a Site Manager to oversee daily site operations, supervise a small team, and coordinate with contracted services across imaging, mail, hospitality, and other support functions at our Birmingham location.

You will drive performance against SLAs, mentor staff, and implement Ricoh Service Excellence tools to enhance quality and customer satisfaction while maintaining a constructive work culture and strong client relationships.

Qualifications

• High school diploma or GED required.
• 3-5 years of experience in a related field (B2B and/or technical environment).
• Two (2) years of managerial experience strongly preferred.
• Three (3) to five (5) years of customer-facing experience required.
• Demonstrated high level of knowledge and understanding of technology.
• Proficiency with Microsoft Office 365 applications.

Responsibilities

• Manage the daily operations of a small- to medium-sized site and supervise a small team.
• Prioritize multiple and competing priorities and maintain a positive work culture to maximize retention.
• Demonstrate working knowledge of Ricoh products and offerings and provide alternatives when appropriate.
• Manage production labor targets and quality control labor.
• Improve quality of operations through Ricoh Service Excellence tools and methodologies.
• Ensure achievement of SLAs and collaborate with customers to improve processes.

Skills

Leadership

Communication

Customer service

Problem solving

Technical aptitude

Strategic thinking

Time management

Education

High school diploma or GED

3-5 years related field experience

2 years managerial experience preferred

Tools

Microsoft Office 365

Job description

Ricoh USA, Inc. seeks a Site Manager to oversee daily site operations, supervise a small team, and coordinate with contracted services across imaging, mail, hospitality, and other support functions at our Birmingham location.

You will drive performance against SLAs, mentor staff, and implement Ricoh Service Excellence tools to enhance quality and customer satisfaction while maintaining a constructive work culture and strong client relationships.