Site Operations Leader

Ricoh USA, Inc.; Atlanta (GA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

Job summary

Ricoh USA, Inc. is seeking a Site Manager to oversee daily operations for a small to medium site in Atlanta, GA. You will lead a small team, manage contracted services, and drive operational excellence to meet SLAs and quality targets.

Responsibilities include talent assessment, staff development, performance management, and effective communication with customers and leadership to ensure business retention and success.

Qualifications

• Bachelor-level degree not required; High School diploma or GED required.
• 3–5 years in a related field (B2B/tech).
• 2+ years managerial experience preferred.
• 3–5 years customer-facing experience required.
• Proficiency with Microsoft 365 applications.

Responsibilities

• Lead daily operations of a small to medium site and manage a small team.
• Balance multiple priorities while maintaining a positive work culture.
• Leverage Ricoh products and services; recommend alternatives where appropriate.
• Ensure staffing aligns with production demands and staffing levels are adequate.
• Maintain SLA adherence and collaborate with customers to improve processes.
• Foster customer-focused environment with feedback and surveys.
• Oversee training, coaching, and performance reviews for staff.
• Develop site reports and presentations for contractual reviews.

Skills

Strategic thinking

Problem-solving

Presenting to groups

Analytical skills

Customer service

Technical aptitude

Written/verbal communication

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Ricoh USA, Inc. is seeking a Site Manager to oversee daily operations for a small to medium site in Atlanta, GA. You will lead a small team, manage contracted services, and drive operational excellence to meet SLAs and quality targets.

Responsibilities include talent assessment, staff development, performance management, and effective communication with customers and leadership to ensure business retention and success.