Site Operations Leader — Drive KPIs & Team Success

Gopuff; West Chester (Chester County); On-site; USD 70,000 - 95,000; Full time

Job summary

Gopuff in the United States is seeking a Site Manager to lead a local team of Shift Leaders, Field Operations Associates, and independent Driver Partners, ensuring smooth facility operations and a superior customer experience.

You will drive KPI improvements, coach staff, manage budgets, and ensure safety and compliance while adapting to a fast-paced environment and weekend/late shifts.

Qualifications

• 3+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
• Retail, grocery, military, restaurant or equivalent experience
• Bachelor’s degree, preferred
• Strong written and verbal communication skills
• Strong skills with conflict resolution
• Strong skills with team development and engagement
• Proficiency in computer usage, email, and Google Suite
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent with improving processes and efficiencies
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds
• Professional fluency in Spanish, preferred

Responsibilities

• Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
• Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Training and coaching associates in the facility to work safely while following all standard work and processes.
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
• Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
• Create and implement plans to improve the safety, culture and financial performance of the facility

Skills

Communication skills

Conflict resolution

Team development

Google Suite

Spanish language

Leadership

Adaptability

Education

Bachelor’s degree

Job description

Gopuff in the United States is seeking a Site Manager to lead a local team of Shift Leaders, Field Operations Associates, and independent Driver Partners, ensuring smooth facility operations and a superior customer experience.

You will drive KPI improvements, coach staff, manage budgets, and ensure safety and compliance while adapting to a fast-paced environment and weekend/late shifts.