Site Leader: Field Ops & KPI Champion

Gopuff Becomes First Instant Commerce Company; Albany (CA); On-site; USD 54,000 - 74,000; Full time

Job summary

Gopuff is seeking a Site Leader to join the Field Operations team in a fast-paced environment. You will lead a local team of Shift Leaders and Field Operations Associates, overseeing the facility’s operations to deliver a perfect customer experience.

You will drive KPIs, manage budgeted productivity and expenses, ensure compliance and safety, and mentor your leadership team to achieve continuous improvements. The role requires adaptability to peak hours and weekend support.

Qualifications

• 6+ years of experience in a fast-paced environment and leading a workforce.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree, preferred.
• Strong written and verbal communication skills.
• Strong skills with conflict resolution.
• Strong skills with team development and engagement.
• Ability to lead in an ever-changing environment.
• Proven track record of being a change agent with improving processes and efficiencies.
• Ability to work with fluid schedules; be available during peak hours (5pm - 3am) and weekends/holidays as needed.
• Ability to stand, bend, reach and walk during shifts.
• Ability to lift up to 49 pounds.
• Professional fluency in Spanish, preferred.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved.
• Responsible for ensuring compliance with policies, procedures, and regulations for the warehouse by analyzing and interpreting reports.
• Implementing and monitoring HR compliance, asset protection, safety controls, overseeing the safety of people and products, operational and quality assurance reviews.
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team.
• Teach and train site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume.
• Create and implement plans to improve the financial performance of the facility.

Skills

Written & Verbal Communication

Conflict Resolution

Team Development

Change Management

Education

Bachelor's Degree

Job description

Gopuff is seeking a Site Leader to join the Field Operations team in a fast-paced environment. You will lead a local team of Shift Leaders and Field Operations Associates, overseeing the facility’s operations to deliver a perfect customer experience.

You will drive KPIs, manage budgeted productivity and expenses, ensure compliance and safety, and mentor your leadership team to achieve continuous improvements. The role requires adaptability to peak hours and weekend support.