Site Operations Leader - Drive KPIs & Team Excellence

Gopuff; Newton Highlands (MA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee discount & FAM membership

Vacation & sick time

EAP

Job summary

Gopuff is seeking a Site Manager to lead a local team of Shift Leaders and Field Operations Associates, overseeing facility operations and coordinating with Driver Partners. The role demands a self-starter mindset, grit, and enthusiasm for fast-paced challenges.

The Site Manager will drive improvements in key KPIs, manage budgets, ensure safety and policy compliance, and develop the team through coaching and training. Evening and weekend coverage may be required.

Qualifications

• 6+ years of experience in a fast-paced environment with blended W2/1099 staffing.
• Bachelor's degree preferred.
• Strong written and verbal communication skills.
• Proven ability to resolve conflicts and develop teams.
• Capacity to lead through change and drive process improvements.
• Willingness to work non-standard hours including evenings and weekends.

Responsibilities

• Plan, direct, and own all facility operations including deliveries, inventory, equipment and systems.
• Drive improvements in KPIs such as Order Picking Time, Dwell Time, Drive Time, Defect Rate, and Cost Per Order.
• Coach and train associates to work safely while following standard work and processes.
• Manage site financials: achieve budgeted productivity, labor, and other expenses.
• Ensure compliance with policies, procedures, and regulations for the warehouse.
• Implement safety, asset protection, and quality assurance reviews; oversee confidentiality of information.
• Develop action plans to improve performance and guide company programs across the management team.

Skills

Leadership

Communication

Conflict resolution

Team development

Google Suite

Operational oversight

Education

Bachelor's degree

Tools

Google Suite

Email

Job description

Gopuff is seeking a Site Manager to lead a local team of Shift Leaders and Field Operations Associates, overseeing facility operations and coordinating with Driver Partners. The role demands a self-starter mindset, grit, and enthusiasm for fast-paced challenges.

The Site Manager will drive improvements in key KPIs, manage budgets, ensure safety and policy compliance, and develop the team through coaching and training. Evening and weekend coverage may be required.