Site Operations Leader II: Drive KPIs & Team Growth

Gopuff; Pittsburgh (Allegheny County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (for 0

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible em

EAP through AllOne Health (formerly 0

Job summary

Gopuff is seeking a Site Leader II to join the operations team in Pittsburgh. You will lead a local team of Shift Leaders and Field Operations Associates, overseeing mega operations and a network of independent Driver Partners to deliver a flawless customer experience.

You are a self-starter with a track record of leading in fast-paced environments, driving process improvements, and developing high-performing teams while managing budgets and safety compliance.

Qualifications

• 12+ years of managing and leadership experience, minimum of 8 years in fast-paced environment and leading a blended workforce of W2 and 1099 employees.
• Retail, warehouse, logistics, military, restaurant or equivalent experience
• Bachelor’s degree, required
• Strong written and verbal communication skills
• Strong skills with conflict resolution
• Strong skills with team development and engagement
• Ability to lead in an ever-changing environment
• Proven track record of improving processes and efficiencies

Responsibilities

• Plans, directs, and is accountable for all warehouse operations including, deliveries, inventory, equipment, and systems
• Fanatically drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Responsible for the growth and development of 30-40 employees
• Manage inbound and outbound delivery operations
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
• Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
• Teach and train the site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
• Create and implement plans to improve the financial performance of the warehouse

Skills

Leadership

People management

Conflict resolution

Team development

Communication

Adaptability

Process improvement

Education

Bachelor’s degree

Job description

Gopuff is seeking a Site Leader II to join the operations team in Pittsburgh. You will lead a local team of Shift Leaders and Field Operations Associates, overseeing mega operations and a network of independent Driver Partners to deliver a flawless customer experience.

You are a self-starter with a track record of leading in fast-paced environments, driving process improvements, and developing high-performing teams while managing budgets and safety compliance.