Site Operations Lead - Fast-Paced Delivery Hub

Gopuff Becomes First Instant Commerce Company; Portland (ME); On-site; USD 48,000 - 66,000; Full time

Job summary

Gopuff is seeking a Site Manager to join the Field Operations team in Portland, ME. You will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations and a team of independent Driver Partners.

This role requires a self-starting, entrepreneurial leader with drive and grit to deliver a flawless customer experience. You will drive KPIs, manage budgets, ensure safety and compliance, and coach staff in a fast-paced environment, including evenings and

Qualifications

• 3+ years of experience leading a blended W2/1099 workforce.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Conflict resolution and team development skills.
• Proficiency in computer usage, email, and Google Suite.
• Ability to lead in a changing environment.
• Willingness to work evenings, weekends, holidays as needed.
• Fluency in Spanish, preferred.
• Physical ability to lift up to 49 pounds.

Responsibilities

• Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Training and coaching associates to work safely while following standard work.
• Accountable for driving financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
• Responsible for ensuring compliance with policies, procedures, and regulations for the warehouse by analyzing and interpreting reports.
• Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing safety of people and products, operational and quality assurance reviews.
• Develop and implement action plans to improve performance and guiding company programs and managing confidentiality of information and records.
• Create and implement plans to improve safety, culture and financial performance of the facility

Skills

Leadership

Communication

Conflict resolution

Team development

Google Suite

Flexibility

Bilingual Spanish

Education

Bachelor's degree

Tools

Google Suite

Job description

Gopuff is seeking a Site Manager to join the Field Operations team in Portland, ME. You will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations and a team of independent Driver Partners.

This role requires a self-starting, entrepreneurial leader with drive and grit to deliver a flawless customer experience. You will drive KPIs, manage budgets, ensure safety and compliance, and coach staff in a fast-paced environment, including evenings and