Site Operations Lead – Fast-Paced Logistics & Customer Experience

Gopuff; Portland (ME); Presencial; USD 48 000 - 66 000; Tempo integral

Resumo da oferta

Gopuff in Portland, ME seeks a Site Manager to lead a local team of Shift Leaders, Field Operations Associates and Driver Partners, directing all facility operations and driving performance. You will implement plans to improve safety, efficiency and customer experience, while managing budgets and ensuring compliance with policies. Fluency in Spanish preferred.

You will work a fast-paced schedule, including evenings and weekends as needed, and build a culture of accountability and service.

Qualificações

• 3+ years of experience in a fast-paced environment with blended W2/1099 staff.
• Retail, grocery, military, restaurant or equivalent experience.
• Bachelor’s degree, preferred
• Strong written and verbal communication skills
• Ability to lead in an ever-changing environment
• Proven track record of improving processes and efficiencies

Responsabilidades

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Training and coaching associates in the facility to work safely while following all standard work and processes.
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved.
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports.
• Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews.
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records.
• Create and implement plans to improve the safety, culture and financial performance of the facility.

Conhecimentos

Leadership

Team management

Operations leadership

Customer service focus

Spanish (preferred)

Formação académica

Bachelor’s degree (preferred)

Descrição da oferta de emprego

Gopuff in Portland, ME seeks a Site Manager to lead a local team of Shift Leaders, Field Operations Associates and Driver Partners, directing all facility operations and driving performance. You will implement plans to improve safety, efficiency and customer experience, while managing budgets and ensuring compliance with policies. Fluency in Spanish preferred.

You will work a fast-paced schedule, including evenings and weekends as needed, and build a culture of accountability and service.