Site Operations & Client Services Lead

Opensity Solutions; Cleveland (OH); On-site; USD 55,000 - 60,000; Full time

Job summary

Opensity Solutions is seeking a Site Manager to oversee daily operations at a client office, delivering exceptional client service and coordinating administrative support including copy, print, mail, hospitality and facilities. You will supervise all site personnel, hire, train and develop staff, and ensure coverage of contracted hours.

This role requires at least 3+ years of supervisory experience in a client-service environment, excellent communication, and the ability to lead teams with

Qualifications

• High School Diploma.

Responsibilities

• Serves as the principal liaison between the employees and the Client
• Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service
• Continuously looks for opportunities to increase the efficiency of operation
• Seeks opportunities to increase services and makes recommendations to the key contact
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
• Recruits and interviews potential candidates for available positions at the site
• Hires, trains, supervises, evaluates and develops all personnel assigned to the site
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports

Skills

Supervisory experience

Communication

Initiative

Lead others

Detail oriented

Microsoft Word

Microsoft Excel

Microsoft Outlook

Copy/print/mail/hosting support

Education

High School Diploma

Tools

MS Word

MS Excel

MS Outlook

Job description

Opensity Solutions is seeking a Site Manager to oversee daily operations at a client office, delivering exceptional client service and coordinating administrative support including copy, print, mail, hospitality and facilities. You will supervise all site personnel, hire, train and develop staff, and ensure coverage of contracted hours.

This role requires at least 3+ years of supervisory experience in a client-service environment, excellent communication, and the ability to lead teams with