Site Operations Manager — Client Services Lead

Global Business Transformation Solutions, LLC (GBTS); Cleveland (OH); On-site; USD 55,000 - 60,000; Full time

Job summary

Opensity Solutions is seeking a Site Manager to oversee daily operations at a client office and ensure exceptional service. You will supervise staff, hire, train, and develop personnel, and optimize site operations while coordinating with the client on performance and reporting.

The role emphasizes leadership, adherence to service standards, and proactive improvements, with compensation in the $55k–$60k range and full‑time engagement.

Qualifications

• High School Diploma.
• 3+ years of supervisory experience in a client service‑oriented field.
• Detail oriented with good attention to detail.
• Good verbal and written communication skills.
• Ability to lead others in a professional manner.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Ability to lift or move 40 lbs. or greater; carry 75 lbs.

Responsibilities

• Serves as the principal liaison between the employees and the Client.
• Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service.
• Continuously looks for opportunities to increase the efficiency of operation.
• Seeks opportunities to increase services and makes recommendations to the key contact.
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client.
• Recruits and interviews potential candidates for available positions at the site.
• Hires, trains, supervises, evaluates and develops all personnel assigned to the site.
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime.
• Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports.

Skills

Supervisory experience

Detail oriented

Verbal communication

Written communication

Independent work

Education

High School Diploma

Tools

MS Word

MS Excel

MS Outlook

Job description

Opensity Solutions is seeking a Site Manager to oversee daily operations at a client office and ensure exceptional service. You will supervise staff, hire, train, and develop personnel, and optimize site operations while coordinating with the client on performance and reporting.

The role emphasizes leadership, adherence to service standards, and proactive improvements, with compensation in the $55k–$60k range and full‑time engagement.