On-Site Operations Lead - Client Services

K2 Services; Cleveland (OH); On-site; USD 55,000 - 60,000; Full time

Job summary

Opensity Solutions is seeking a Site Manager to oversee daily operations and ensure exceptional client service at a client office. You will supervise staff, hire and train personnel, and manage scheduling to meet performance standards and avoid overtime.

This role requires 3+ years of supervisory experience in a professional environment, strong communication, initiative, and leadership. Proficiency with MS Word, Excel, Outlook is expected, along with physical ability to lift 40 lbs+.

Qualifications

• High School Diploma
• 3 plus years of previous supervisory experience in a client service‑oriented field, preferably in a professional organization providing office services or administrative support
• Detail oriented with good attention to detail
• Good verbal and written communication skills
• Strong initiative required; ability to work independently with minimal direct supervision
• Ability to lead others in a professional manner
• Working knowledge of Microsoft products including MS Word, Excel and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Responsibilities

• Serves as the principal liaison between the employees and the Client
• Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service
• Continuously looks for opportunities to increase the efficiency of operation
• Seeks opportunities to increase services and makes recommendations to the key contact
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
• Recruits and interviews potential candidates for available positions at the site
• Hires, trains, supervises, evaluates and develops all personnel assigned to the site
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports

Skills

Supervisory experience

Communication skills

Initiative

Leadership

MS Office

Physical ability

Detail orientation

Team leadership

Client service

Education

High School Diploma

Job description

Opensity Solutions is seeking a Site Manager to oversee daily operations and ensure exceptional client service at a client office. You will supervise staff, hire and train personnel, and manage scheduling to meet performance standards and avoid overtime.

This role requires 3+ years of supervisory experience in a professional environment, strong communication, initiative, and leadership. Proficiency with MS Word, Excel, Outlook is expected, along with physical ability to lift 40 lbs+.